■ Shipping
We will ship your order within 3 business days after confirming it. Delivery may take 7-15 business days. Delivery may take 1-2 days longer during Golden Week, the New Year's holiday, and other special events.
■ freight
Enjoy Free Shipping in Eligible Regions
■ Notes
Please note that delays may occur due to weather or traffic conditions.
If your order has not shipped within an hour of placing it, you can cancel it by contacting customer service (cancellations are not possible after it has been shipped).
If your order cannot be delivered due to an unknown address or an extended absence, the item will be returned to us.
Please note that a cancellation fee may apply for online payments (please contact customer service for details).
We will notify you by email once your order is ready to ship. Thank you for your understanding and cooperation.
■ Returns and Exchanges
Return/Exchange Period
- Please contact us via email or online customer service within 7 days of receiving the product (including the arrival date).
- To confirm product defects, we may request images.
- We do not accept returns after 7 days from the return notification date.
Return and Exchange Conditions
- Returns Due to Customer Reasons
If the product is returned or exchanged due to customer reasons, the shipping costs will be borne by the customer. However, if the product has been used or is without the box or accessories, we will not accept returns or exchanges.
- Returns Due to Merchant Reasons
If the product is unused and has quality issues (damage, stains, etc.), we will cover the shipping costs and issue a return or exchange.
■Notes
Please note that we do not accept returns or exchanges for the following products:
Products that have been used once
Products that have been damaged or soiled by the customer
Returns without prior notice
If you would like a refund, please contact us in advance via email or online customer service. We will process the refund after confirming that the package has arrived and there are no issues with resale.
■About Refunds
The time it takes for cash to arrive is determined by the bank, but it is generally 7-15 business days.
If you would like to exchange an item, please return it in a resaleable condition. Please include the shipping slip and packaging materials. The shipping fee for exchanges is 1,000 yen, but please note that additional fees may apply depending on the location of the item.
